Under the Real Estate (Regulation and Development) Act, 2016 (RERA), a structured process is in place to resolve disputes between buyers and developers. Here’s an overview of the steps involved in resolving such disputes: 1. Filing a Complaint Submission: Buyers can file a complaint with the Real Estate Regulatory Authority (RERA) in the respective state where the real estate project is located. The complaint should be submitted along with relevant documents and evidence supporting the claim. Content: The complaint typically includes details of the project, the nature of the dispute, the specific grievances (e.g., delay in possession, quality issues), and any communications or agreements with the developer. 2. Review and Admissibility Preliminary Review: RERA reviews the complaint to ensure it falls within its jurisdiction and meets the necessary criteria for admissibility. This involves verifying that the issues raised are covered under RERA provisions. Admissibility: If the complaint is deemed admissible, it proceeds for further consideration. If not, the complainant may be advised to address the issues through other legal means or provided guidance on how to proceed. 3. Issuance of Notice Notice to Developer: Upon accepting the complaint, RERA issues a notice to the developer, informing them of the complaint and requesting their response within a specified period. Developer’s Response: The developer must submit a written response to the complaint, addressing the allegations and providing evidence or explanations. 4. Hearing Hearing Process: RERA conducts hearings where both parties (the buyer and the developer) present their case. This may involve oral arguments, submission of additional evidence, and cross-examination if necessary. Mediation: In some cases, RERA may suggest or facilitate mediation between the parties to reach a mutually agreeable settlement before proceeding to a formal adjudication. 5. Adjudication Decision: After considering all evidence and arguments, RERA issues a decision or order. This may include directions for the developer to fulfill contractual obligations, pay compensation, or take corrective actions. Order: The order issued by RERA is binding on both parties. It may include financial penalties, compensation, or other remedies to resolve the dispute. 6. Appeal Appeal to Appellate Tribunal: If either party is dissatisfied with the RERA’s decision, they can appeal to the Real Estate Appellate Tribunal (REAT). The appeal must be filed within a specified period, usually 60 days from the date of the RERA order. Review by REAT: The REAT reviews the case, including the RERA’s findings and the appeal’s grounds. The Tribunal can confirm, modify, or overturn the RERA’s decision based on its review. 7. Execution of Orders Implementation: Once the decision is finalized and if no further appeals are made, the parties must comply with the orders issued by RERA or REAT. Non-compliance can lead to enforcement actions or legal consequences. Enforcement: RERA has the authority to enforce its orders through legal means if necessary, ensuring that the remedies are implemented effectively. 8. Additional Legal Remedies Civil Courts: If the dispute is not resolved satisfactorily through RERA or REAT, parties may seek additional remedies through civil courts. This is usually a last resort after exhausting other avenues under RERA. Conclusion RERA provides a structured and transparent process for resolving disputes between buyers and developers, focusing on timely resolution and protection of consumer rights. By offering a platform for complaints, hearings, and adjudication, RERA aims to ensure fair treatment and enforce contractual obligations within the real estate sector.